Privacy Policy

Last updated: September 5, 2026

Valley Clubhouse Barbershop ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the appointment, account, shopping, and notification services we provide.

Information You Provide to Us

We collect information you give us directly when you use our services:

• Booking an appointment — your name, mobile phone number, and email address so we can confirm and manage your appointment.
• Creating a member account — your email address and a password, managed through our sign-in provider (Clerk).
• Shopping and checkout — your name and shipping address when you place an order for pickup or delivery.
• Managing appointments — details needed to reschedule or cancel an existing booking.
• Loyalty program — your phone number so we can track visits and rewards.
• Asking our assistant (HOMI) — any questions or details you type into the chat.

Information Collected Automatically

When you visit our website, we automatically collect basic, anonymous information to help us understand how the site is used and which marketing efforts are working. This includes:

• An anonymous visitor identifier (a random code that identifies your browser, not you personally).
• An anonymous session identifier (a separate random code that resets when you close your browser or after 30 minutes of inactivity).
• Your device type (phone, tablet, or desktop).
• The pages you visit on our site.
• How you found us — if you arrived from a campaign link, we may capture the campaign source, medium, and name (such as "utm_source" parameters). We also capture the referring website when available.

We remember your first visit (first-touch) so we can credit the right marketing source, and we also note the most recent visit (last-touch). When you book an appointment, we connect your anonymous visit to your booking so we can measure which campaigns lead to actual appointments.

This information does not include your name, phone number, or email address until you choose to provide it through booking, account signup, or shopping.

How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To create and maintain your member account.
• To send appointment-related communications, including confirmations, reminders, and updates.
• To send verification (OTP) codes by text message to authenticate your account.
• To send email notifications about your appointments and account.
• To process your shop orders for pickup or delivery.
• To administer our loyalty program.
• To understand website usage, bookings, and marketing effectiveness through anonymous analytics.
• To provide customer support and respond to your inquiries.

Browser Storage and How We Use It

Our website uses your browser's built-in storage (local storage and session storage) to remember things between page loads and visits. This is similar to cookies but is stored locally on your device and is not shared with other websites. Here is what we store and why:

• Anonymous visitor and session IDs — so our analytics can count visits and sessions without identifying you personally.
• Marketing attribution — we remember how you first found us (campaign source, medium, and referrer) so we can measure which marketing efforts work.
• Shopping cart — if you add products to your cart, we remember them so they're still there when you navigate to another page or return later. We only store the product, quantity, and selected options — never prices or payment details.
• Checkout — a unique code is stored during checkout to prevent accidental duplicate orders if you retry.
• Assistant chat — your conversation with our HOMI assistant is remembered for the duration of your browser session so it doesn't disappear when you move between pages. It is cleared when you close your browser tab.

You can clear this storage at any time through your browser settings. Clearing it will not affect your ability to use the site, though your cart and chat history would be reset.

Cookies We Use

We use a small number of cookies that are necessary for the site to function:

• Sign-in cookies — our sign-in provider (Clerk) uses cookies to keep you logged in securely and to protect your account. These are essential for member accounts and checkout.

We do not use advertising cookies, remarketing cookies, or third-party tracking cookies. We do not use Google Analytics, Google Tag Manager, Meta (Facebook) Pixel, Google Ads tracking, or any advertising or behavioral tracking technology on our website.

Third-Party Services

Our website uses a small number of trusted third-party services to operate:

• HariOmm — our business platform. HariOmm manages appointments, the shop, loyalty, member accounts, and our website assistant. HariOmm also receives our anonymous website analytics data to help us understand site usage and marketing performance. HariOmm does not sell your personal information.
• Clerk — our sign-in provider. Clerk manages member login and account security.
• Google Fonts — we load fonts (Oswald and Inter) from Google so the site displays correctly.
• Google Maps — our location section displays a map powered by Google. Google may set its own cookies when the map loads.

These providers process information only on our behalf and under appropriate obligations to protect it.

SMS Communications

We may send you text messages (SMS) related to your appointments and account, including appointment confirmations, reminders, verification (OTP) codes, and similar service messages. These messages are transactional and service-related, not marketing.

Consent is not a condition of purchase. You are not required to provide SMS consent as a condition of purchasing any goods or services from us.

We do not sell or share your mobile information, phone numbers, or SMS opt-in/consent information with third parties or affiliates for marketing or promotional purposes. We share this information only with service providers that help us deliver the communications and services you request, and only as necessary to provide those services, subject to appropriate privacy protections.

Appointment and Account Communications

We use your name, email, and phone number to communicate with you about your appointments, orders, and your account. These communications are service-related and include booking confirmations, reminders, rescheduling notices, and account verification.

Data Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information using appropriate technical and organizational controls.

Your Choices

• SMS: You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP.
• Email: You may unsubscribe using the link provided in our emails or by contacting us.
• Browser storage: You can clear your browser's local and session storage at any time through your browser settings. This will reset your cart and chat history but will not affect your appointments or account.
• Account: You may update your account information or request that we correct or delete your information by contacting us.

Contact Information

If you have questions about this Privacy Policy or your information, please contact us:

• Valley Clubhouse Barbershop
• 10132 Topanga Canyon Blvd, Chatsworth, CA, 91311
• Phone: (818) 626-9803
• Email: valleyclubhousebarbershop@gmail.com

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after a change indicates your acceptance of the revised policy.